A to Z Menagerie by Suzy Ultman Chronicle Books Factory Outlet

Fast Shipping & Professional Packing

Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide an array of shipping options. Our warehouse personnel are expertly trained and will wrap your products according to our precise and exact specifications. The goods you send us are checked thoroughly and properly secured before shipping. We ship to thousands of customers every day across multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is obvious. The warehouses and centers of distribution are in Europe and the USA.

Please note that orders with multiple items are processed according to the specific item.

Prior to shipping We will inspect thoroughly the items you've purchased. The majority of orders are delivered within 48 hours. The delivery time varies between 3-7 days.

Returns

We do not manage the stock at our warehouse and factory. The actual stock can change at any moment. It's possible that you may not receive your purchase after it's been placed.

Our policy is for 30 days. If you haven't received your item within the 30 days period, we're not able to provide the option of a refund or exchange.

In order to be eligible for a return your product must be unopened and in the same condition as when you received it in. The item must be returned in the original packaging.